KimAWren
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Customer Success

A collection of 2 posts
Customer Success

Finding My Way Back to Leadership

I had walked into a startup in chaos—no processes, no direction. Everything ran on fear and demand instead of growth and product confidence. The system crashed often, but the core idea was solid. Over time, with grit, creativity, and a lot of teamwork, we built something strong.
20 Oct 2025 2 min read
Customer Experience Matters
Customer Success

Customer Experience Matters

We have no idea what a customer is dealing with when they reach out. Stress. Health issues. Accessibility challenges. Distractions. Hesitation about buying online. A question isn’t an inconvenience—it’s an opportunity.
04 Jun 2025 2 min read
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