accountability
Let’s talk about feedback for a minute. Giving feedback. Receiving feedback. If you’ve ever had a job, led a team, used a piece of software, eaten at a restaurant, or owned a business, you’ve been on both sides of it. I definitely have. Over the years, I’
systems thinking
Ask This Before You Add Another Process When you feel the urge to create a new process, stop and ask: Is this strengthening the system — or patching a failure?
Customer Success
Emotional Intelligence Isn’t a Quick Training Module Training someone emotionally takes time. A lot of time. And if the person being trained is young, inexperienced, or convinced they already know better? It often takes even longer.
Customer Success
I had walked into a startup in chaos—no processes, no direction. Everything ran on fear and demand instead of growth and product confidence. The system crashed often, but the core idea was solid. Over time, with grit, creativity, and a lot of teamwork, we built something strong.
Customer Success
We have no idea what a customer is dealing with when they reach out. Stress. Health issues. Accessibility challenges. Distractions. Hesitation about buying online. A question isn’t an inconvenience—it’s an opportunity.
toxic people
You don’t have to agree with how someone lives to respect that it’s their life to live.
imposter syndrome
Sometimes the hardest voice to silence is the one inside your own head. This is a reflection on imposter syndrome, generational messaging, self-worth, and what it means to keep showing up — even when “not enough” still whispers in the background.
career reflection
After decades in corporate leadership, I expected finding my next role to be straightforward. Instead, I found silence. This is a reflection on age, invisibility, resilience, and what it means to keep going when doors don’t open.
